Protecting you and your family from fraud.
We understand that by banking with Citywide Banks you have given us your trust to protect your personal and financial information. Today, we live in a world that is highly digital. While the use of technology is convenient, its widespread use has opened the flood gates for fraud and we understand the risks you and your family are exposed to. That’s why we take fraud prevention seriously.
When banking with Citywide Banks, it’s important to remember that:
- We will never ask for personal or financial information by, in response to or via a link in an email.
- We will never initiate a phone call asking for financial information, including your account or social security numbers or balances.
- When you call us we may ask you for specific information in attempt to verify your identity before disclosing financial information.
- If we have reason to doubt the authenticity of a caller, we are not required to provide financial information.