Cybersecurity & Fraud Protection

Tips and Tools for
Fighting Online Fraud

Citywide Banks is committed to safeguarding your personal identification and financial information. Through our privacy policies, online banking security measures, new technology investment, and data handling procedures, helping to stop online fraud is a daily goal. However, successful fraud protection also requires you, our client, to take precautions to ensure your personal and financial information remain uncompromised. Together, we can help thwart any attempts by thieves to fraudulently use your identity or access your personal information.

Basic Security Tips:

Basic Security Tips

  • Create strong passwords using a mix of numbers, uppercase letters, lowercase letters, and special characters.
  • Keep username and password credentials confidential. Do not share. Change passwords regularly.
  • Be smart about emails. Do not click on links or open attached files from suspicious senders.
  • Be wary of phone calls or texts asking for personal information, financial account information, or account log-in credentials.
  • Password protect mobile phones and tablets.
  • Monitor financial accounts, particularly checking accounts, on a daily basis to immediately spot fraudulent transactions.

Best Practices for Businesses:

Best Security Practices for Businesses

Develop a comprehensive Cybersecurity Plan for your company:

  • Ensure your IT and corporate network uses multiple layers of security, including web filters to help prevent employees from visiting higher-risk websites. Set a goal to perform annual external security audits of your Cybersecurity Plan.
  • Implement dual controls for managing finances to ensure outgoing payments are verified accurate by more than one person.
  • Restrict outgoing fund transfers and check payments with Positive Pay and ACH Filters.
  • Monitor financial accounts, particularly checking accounts, on a daily basis to immediately spot fraudulent transactions. Contact Citywide Banks immediately if you spot fraud.
  • Educate and engage all employees on taking an active role in protecting corporate network and confidential information.

How Citywide Banks Helps Protect Your Info:

How Citywide Banks Helps Protect Your Information

Citywide Banks is committed to work as a team with our clients to counter evolving threats. Here are just a few of the ways we work to strengthen security:

  • We continue to invest in new security technologies. 
  • We have established new internal policies and procedures that help strengthen security.
  • We utilize back-end technology to help flag suspicious transactions on client accounts.
  • We implement multi-factor authentication processes to help prevent unauthorized access to accounts.


To help the government fight the funding of terrorism and money laundering activities, Federal law requires all banks to obtain, verify and record information that identifies each person who opens an account.


What does this mean for you?

When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also ask to see your driver's license or other identifying documents.

Citywide Banks follows this law by obtaining identifying information, including a valid form of picture identification, and verifying the information you provide. Identification will be requested from existing customers because original documentation may not have been obtained when the account was originally opened. In all cases, protection of our customer's identity and confidentiality is our pledge to you.

Identity Theft Resources:

Identity Theft Resources  |  The Federal Trade Commission has put together this helpful website about reporting and recovering from identity theft.


DENVER DA | Consumer Fraud Alerts  |  The Denver District Attorney's office maintains a helpful list of current fraud scams.


DENVER POLICE | Fraud Prevention  |  The Denver Police maintains an overview of the latest fraud and theft prevention tips along with information about how to respond if you've been a victim.


FDIC | Cybersecurity & Consumer Protection  |  This website offers more information and tips to protect yourself from identity theft.

Banking Tools to Strengthen Fraud Protection

ACH Filters Set trigger points used to prevent a fraudulent debit transfer of funds.

ACH Filters

ACH Filters enable you to set restrictions, such as dollar amounts or payee recipients, for outgoing (debit) electronic funds transfers from your company’s account.

APPLE Pay Securely make debit card purchases using your iPhone or iPad


Use Apple Pay™ and your Citywide Banks VISA® debit card to securely pay using your iPhone or iPad. Once your debit card is setup in your iPhone's or iPad's built-in Wallet app, simply make purchases through your mobile device instead of swiping your card.

ANDROID Pay Securely make debit card purchases using your Android smartphone or tablet


Once your debit card is setup on your device's Android Pay™ app, simply make purchases through your mobile device instead of swiping your card. Plus, Android Pay can be used as a payment method within many mobile apps.

SAMSUNG Pay Securely make debit card purchases using your Galaxy smartphone or tablet


Utilizing a new proprietary technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC), Samsung Pay™ enables compatible Galaxy devices to make secure transactions at virtually any payment terminal in Colorado and across the world.


Debit Card Alerts Monitor debit card usage with custom alerts to spot suspicious transactions

Debit Card Alerts

Setup custom alerts to notify you of purchases, transfers, and other designated activity on your personal, business, and Health Savings Account (HSA) debit card.

Positive Pay Monitor and authorize all checks presented for payment online

Positive Pay

Positive Pay is a tool to prevent check fraud before it happens. It works by automatically verifying incoming checks with a list of checks issued by your company, such as payroll and vendor payments.

Security ID Token (Virtual) Timed, regenerated code used as part of online banking log-in

Security ID Token (Virtual)

As an extra level of online banking security, Citywide Banks provides Treasury Management clients with virtual security tokens. Using their mobile device or desktop PC, clients download a randomly regenerated six-digit code and input it as part of their online banking log-in credentials.

Trusteer Rapport Secure internet browser for online banking

Trusteer Rapport

Trusteer Rapport provides an extra layer of protection against cyber thieves targeting ACH, wire transfer, and online banking users. The product consists of a software application that is installed on any device you use to access your Citywide Banks account (e.g. desktop PC, tablet).

Citywide's Treasury Management technology saves us lots of time. And their customer service never lets us down. Every time I call they're right there.

Why Citywide Banks?

Citywide Banks is a Colorado focused, community bank committed to delivering responsive service, local expertise, and comprehensive financial tools for local businesses and families. For more than 50 years, our team has been dedicated to finding ways we can impact our local community and move Colorado forward.

About Citywide Banks

Get In Touch

Connect with a Citywide Banks Commercial Banker to discover how we can help impact your business' bottom line. Stop by one of our 12 branches, email us, or call us.