Colorado business bank - Citywide Banks
         
click here to access your online banking account
PERSONAL BANKING
Quick Links Menu
Mobile Banking for Personal Banking Accounts
mobile banking Mobile Banking from Citywide Banks
Citywide Banks Mobile OnlineOption™ is a FREE** optional feature for online banking users.  Use your tablet or smartphone to check account balance, view recent transactions, transfer funds, and even pay bills through OneClick Online Bill Pay.  This includes access to your Citywide Banks personal checking, savings, CD, money-market, loans, and line-of-credit accounts. Install the Mobile OnlineOption app for iPhone, iPad, or Android, and enable REMOTE DEPOSIT ANYWHERE to deposit paper checks using your mobile device
Mobile Web Banking Mobile Text Banking Mobile Apps
Online banking functionality formatted for your phone
       cash managementMobile Web FAQ
Quick account information at your fingertips
  • Check balances
  • View transaction history
       cash managementMobile Text FAQ
 
Recommended for best experience on iPhone®, iPad® and Android™ phones.
 
Download iPhone and iPad app on the iTunes Store.  For Droid devices, the app can be downloaded for free on Google Play. Search for "Citywide Banks," then follow directions to download and install the free app.
cash managementMobile App FAQ
REMOTE DEPOSIT ANYWHERE- Deposit paper checks without coming into the branch
cash managementNow available with the Mobile OnlineOption app for iPhone, iPad, and Android
HELP PROTECT YOURSELF from Fraud & Identity Theft cash managementMobile Phone Security Tips

** No fee is charged by Citywide Banks. Mobile service carrier fees may apply
depending on your service plan. Check with your mobile carrier.

 

MOBILE BANKING FREQUENTLY ASKED QUESTIONS

 
MOBILE WEB BANKING
Q: What is Citywide Banks Mobile Web Banking?
 
HOW TO SETUP MOBILE WEB BANKING ON YOUR
PERSONAL ONLINEOPTION ACCOUNT
 
  • From a desktop PC, log onto your OnlineOption account
  • Click on the "Options" tab under the Citywide Banks logo
  • Then, click on "Mobile Settings" tab
  • Then, click on "Web Mobile Settings" option
  • Complete preferences, including your mobile phone number, then click the "Submit" button
  • Read Mobile Web Banking User Agreement, confirm settings information, and click "Confirm" button
  • Android and iPhone users can install a custom app for Mobile OnlineOption. Go to your phone's App Store and search "Citywide Banks"
 
  Mobile Web Banking is access to your Citywide Banks OnlineOption account that is specially-formatted to use via mobile smartphones. While the layout is a bit different, the high functionality and industry-standard security protocols make it perfect for customers while they are on-the-go. For best experience and added functionality of REMOTE DEPOSIT ANYWHERE, install the Mobile OnlineOption app for iPhone, iPad, or Android.

cash managementLooking for Mobile Banking for Your Business Account?
   
Q: Is there any fee for using Mobile Web Banking?
  Citywide Banks does not charge a fee for this extended feature of your OnlineOption account. However, your wireless service provider may charge you data usage charges for internet browsing.  You must be able to browse the Internet to use our Mobile Web Banking. Contact your wireless service provider for more information.
   
Q: What do I need to use Mobile Web Banking?
  To access Mobile Web Banking, you must have:
  • An active Citywide Banks checking, savings, CD, money-market, loan, or line-of-credit account
  • Citywide Banks OnlineOption online banking user ID and password
  • Smartphone or tablet that supports web browsing functionality
  • Download and installation of either iPhone, iPad, or Droid app
  • Wireless data plan with your mobile carrier (data charges from carrier may apply)
   
Q: How do I enroll in Mobile Web Banking?
 
  • From a desktop PC, log onto your OnlineOption account
  • Click on the "Options" tab under Citywide Banks logo
  • Then, click on "Mobile Settings" tab
  • Then, click on "Web Mobile Settings" option
  • Complete preferences, including your mobile phone number, then click the "Submit" button
  • Read Mobile Web Banking User Agreement, confirm settings information, and click "Confirm" button
   
Q: After I enroll, where do I point my smartphone browser?
 

http://m.citywidebanks.com (users must be enrolled for page to display properly)

SHORTCUT: Simply point your smartphone browser to CitywideBanks.com, then click on the 'Mobile OnlineOption Account Log-in' button

Droid, iPhone, iPad Users: Droid and iPhone users can install a custom app for Mobile OnlineOption. Go to your phone's App Store and search "Citywide Banks"

   
Q: Which of my accounts can I access?
  You control which of your accounts can be enabled to access through mobile banking.  Most accounts that you can view through standard online banking can be enabled to access through mobile banking.  These include any active Citywide Banks checking, savings, CD, money-market, loan, and line-of-credit account. 
     
Q: How current is the balance and transaction information?
  The account information displayed in Mobile OnlineOption, both Mobile Web & Mobile Text, is real time information that matches what is displayed on your online banking account.
     
Q: Can I pay bills through Mobile Web Banking?
  Yes. You can pay all the same payees that you have setup within your OneClick accountOneClick Online Bill Pay, and specific payees, must be setup through your standard OnlineOption account prior to initiating payments through Mobile Web Banking.
     
Q: Is it okay to save my OnlineOption User ID and/or Password directly on my mobile phone?
  NO. Never store your financial account numbers or account log-in information directly on your mobile device. If you ever lose your phone or have it stolen, take action immediately to deactive Mobile Web Banking or Mobile Text Banking from that device. Users should also contact Citywide Banks to make them aware of the incident.
     
Q: Can I transfer funds to an account at another bank?
  No, currently you can only transfer funds via mobile banking between your accounts at Citywide Banks
     
Q: What should I do if I lose my mobile phone authorized for mobile banking?
  You should immediately deactivate mobile banking by logging into your OnlineOption account from a trusted desktop PC and deactivating your mobile banking settings. Also, you should contact your mobile service provider and ask them to suspend service on that device.

Security Tip: You should not store account numbers or login information on your mobile device at any time. Also, it's recommended that you restrict access to your phone through the password feature.
     
Q: Can I setup multiple users to use Mobile Web Banking for the same account?
  No. For security purposes, only one mobile phone number can be configured to use Mobile Web Banking.  However, a user may set up one mobile number for Mobile Web Banking, while setting up a different mobile number for Mobile Text Banking.  For example, you could setup yourself to use Mobile Web Banking, while setting up your spouse as the designated user for Mobile Text Banking. Either way, the designated mobile phone numbers can be changed at any time.
     
Q: Tell me about the iPhone, iPad, and Droid apps for Mobile OnlineOption
 

The apps are not required, but are recommended for iPhone, iPad, and Droid users. The apps create a user experience and page formatting that is specially designed for your type of phone. Each app can be downloaded and installed for free for use with Citywide Banks OnlineOption™ online banking accounts. When installed, each app creates a visual shortcut icon for the phone's desktop that streamlines access to a customer's account login screen. Also, the online banking screens, functions, and display are formatted specifically to the smartphone device. Customers must pre-authorize their specific mobile device through their online banking account prior to accessing their account via their smartphone.

Visit the Google Play or iTunes store from your smartphone. Then search for "Citywide Banks." Follow directions to download and install the free app. Once installed you'll see the shortcut icon right on your phone's desktop.

     
     
 
MOBILE TEXT BANKING
Q: What is Citywide Banks Mobile Text Banking?
 
HOW TO SETUP MOBILE TEXT BANKING ON YOUR ONLINEOPTION ACCOUNT
 
  • From a desktop PC, log onto your OnlineOption account
  • Click on the "Options" tab under the Citywide Banks logo
  • Then, click on "Mobile Settings" tab
  • Then, click on "Web Text Settings" option
  • Complete preferences, including your mobile phone number, then click the "Submit" button
  • Read Mobile Text Banking User Agreement, confirm settings information, and click "Confirm" button
 
  Mobile Text Banking enables you to send a short, coded text message to Citywide Banks and instantly retrieve your current account balance and recent transactions.  There is no need to browse the Internet or even go through a log-in process.  Since you pre-authorize your designated mobile device, it's a fast, safe way to get current account information.
   
Q: Is there any fee for using Mobile Text Banking?
  Citywide Banks does not charge a fee for this extended feature of your OnlineOption account. However, your wireless service provider may charge you text/SMS messaging charges.  You must have a mobile device capable of receiving and sending text messages. Contact your wireless service provider for more information.
   
Q: What do I need to use Mobile Text Banking?
  To access Mobile Text Banking, you must have:
  • An active Citywide Banks checking, savings, CD, money-market, loan, or line-of-credit account
  • Actively enrolled in OnlineOption online banking for your account
  • Mobile device that is capable of sending and receiving text messages
  • Text/SMS messaging plan with your mobile carrier (separate charges from carrier may apply)
   
Q: How do I enroll in Mobile Text Banking?
  • From a desktop PC, log onto your OnlineOption account
  • Click on the "Options" tab under Citywide Banks logo
  • Then, click on "Mobile Settings" tab
  • Then, click on "Text Mobile Settings" option
  • Complete preferences, including your mobile phone number, then click the "Submit" button
  • Read Mobile Text Banking User Agreement, confirm settings information, and click "Confirm" button
 
Q: Which of my accounts can I access?
  You control which of your accounts can be enabled to access through mobile banking.  Most accounts that you can view through standard online banking can be enabled to access through mobile banking.  These include any active Citywide Banks checking, savings, CD, money-market, loan, and line-of-credit account.
   
Q: Is it okay to save my OnlineOption User ID and/or Password directly on my mobile phone?
  NO. Never store your financial account numbers or account log-in information directly on your mobile device. If you ever lose your phone or have it stolen, take action immediately to deactive Mobile Web Banking or Mobile Text Banking from that device. Users should also contact Citywide Banks to make them aware of the incident.
   
Q: How current is the balance and transaction information?
  The account information displayed in Mobile OnlineOption, both Mobile Web & Mobile Text, is real time information that matches what is displayed on your online banking account.
   
Q: What should I do if I lose my mobile phone authorized for mobile banking?
  You should immediately deactivate mobile banking by logging into your OnlineOption account from a trusted desktop PC and deactivating your mobile banking settings. Also, you should contact your mobile service provider and ask them to suspend service on that device.

Security Tip: You should not store account numbers or login information on your mobile device at any time. Also, it's recommended that you restrict access to your phone through the password feature.
   
Q: Can I setup multiple users to use Mobile Text Banking for the same account?
  No. For security purposes, only one mobile phone number can be configured to use Mobile Text Banking.  However, a user may set up one mobile number for Mobile Web Banking, while setting up a different mobile number for Mobile Text Banking.  For example, you could setup yourself to use Mobile Web Banking, while setting up your spouse as the designated user for Mobile Text Banking. Either way, the designated mobile phone numbers can be changed at any time.