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Activate E-Statements, E-Alerts, & Self-Serve PIN Reset for Your OnlineOptionTM Account

 

SELF-SERVE PIN RE-SET:
Eliminate the Need to Call Customer Service with this Do-It-Yourself Re-Set Feature


Setup Instructions for Self-Serve PIN Re-Set:
Once activated, a user can simply click on the "PIN RESET" link anytime from the initial OnlineOption log-in page. It's that easy.

Not Yet Enrolled in OnlineOption™ for Your Personal Accounts?
xDownload Personal OnlineOption™ Application
Print the application, complete the information requested, and mail or drop it by one of our Denver area locations. Once we process your application, you will receive your OnlineOption™ ID and instructions for setting your PIN in the mail within 3 to 5 days.


PERSONAL E-STATEMENTS:
Go Green by Choosing the Convenience & Security of Paperless Account Statements

As an OnlineOption user, you can elect to receive paperless account statements instead of mailed statements. This is an easy way for families to reduce wasteful mailbox clutter, and is also an important security measure. Important personal financial and identity information is contained within your monthly bank statements. One of the most common ways identity thieves get this kind of information is through your mailbox. E-Statements restrict access to this information to your household's authorized OnlineOption users.

You will receive an email reminder each time a new E-Statement becomes available. You then have the freedom to view, print, or download the statement for the next 60 days.

E-Statement Benefits:

  • Increase security by limiting exposure of private financial information
  • Reduce clutter by storing bank statements in paperless format
  • Make a positive impact on the environment by eliminating the need for paper statements
  • Gain immediate access to bank statements as they become available

Setup Instructions for E-Statements:


Not Yet Enrolled in OnlineOption™ for Your Personal Account?
xDownload Personal OnlineOption™ Application
Print the application, complete the information requested, and mail or drop it by one of our Denver area locations. Once we process your application, you will receive your OnlineOption™ ID and instructions for setting your PIN in the mail within 3 to 5 days.


PERSONAL E-ALERTS:
Keep Tabs on Your Account's Activity with Customized Email Alerts

Give your household peace-of-mind by creating customized E-Alerts for your personal account. You will receive an email alert notifying you if a pre-selected event occurs on your account. There’s no cost and no limit on the number of different E-Alerts you can create!

Choose from a wide variety of email notifications, including:
       - Account balance goes below or above a specified level
       - A processed check has cleared your account
       - A wire transfer is received or transmitted
       - Account balance is not sufficient to cover a check

E-Alert Benefits:

  • Discover an accounting discrepancy before it impacts your personal finances
  • Increase your ability to manage your household budgets
  • Help reduce exposure to overdrafts

Setup Instructions for E-Alerts:


NOTE: E-Alerts are separate service notifications from Debit Card Alerts.
Both are free custom alert services that can be setup through your Citywide Banks OnlineOption account.

COMPARISON OF ALERT SERVICES
  DEBIT CARD ALERTS E-ALERTS
Pricing Free** Free**

Setup OnlineOption,
CWB Card Alerts tab
(new browser window will open with portal)
OnlineOption,
Options tab,
Alerts

Types of Alerts Debit Card activity for any business, personal, or HSA debit card connected to Citywide Banks account
cash managementLearn more about DEBIT CARD ALERTS
Account balances, processed check transaction, wire transfer activity, and others

Notifications Sent to email address
or texted to mobile phone
Sent to email address


Not Yet Enrolled in OnlineOption™ for Your Personal Account?
xDownload Personal OnlineOption™ Application
Print the application, complete the information requested, and mail or drop it by one of our Denver area locations. Once we process your application, you will receive your OnlineOption™ ID and instructions for setting your PIN in the mail within 3 to 5 days.
 
**No fee is charged by Citywide Banks. Mobile service carrier fees may apply depending on your service plan. Check with your mobile carrier.