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| Citywide Banks Mobile OnlineOption is an optional, built-in feature for online banking users. Following a few easy self-enrollment steps within your OnlineOption account, you can start using your mobile phone to view account balance(s) & recent transactions, transfer funds, and even pay bills. This includes access to your Citywide Banks business checking, savings, CD, money-market, loans, and line-of-credit accounts. There are no additional fees to use Mobile OnlineOption.** |
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| Mobile Web Banking |
Mobile Text Banking |
Mobile Apps |
Online banking functionality formatted for your phone |
- Check balances
- View history
- Transfer funds
- Pay bills
- Locate branches
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 Mobile Web FAQ |
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Quick account information at your fingertips |
- Check balances
- View transaction history
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| Mobile Text FAQ |
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Coming soon |
Download our iPhone, Droid, & Blackberry apps for an enhanced online banking interface designed for your specific mobile device.
Stay tuned to Citywide Banks Blog, Facebook, and Twitter sites for updates on availability. |
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HELP PROTECT YOURSELF from Fraud & Identity Theft Info Security Tips
** No fee is charged by Citywide Banks. Mobile service carrier fees may apply
depending on your service plan. Check with your mobile carrier.
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IMPORTANT: Cash Management Customers
If you are currently using an OnlineOption ID and Cash Management User ID
to access OnlineOption, please contact our Cash Management Team at 303-365-4043
for special instructions for accessing Mobile Web Banking.
Other restrictions and limitations may be applicable to Cash Management accounts with multiple users. |
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MOBILE BANKING FREQUENTLY ASKED QUESTIONS |
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| MOBILE WEB BANKING |
| Q: What is Citywide Banks Mobile Web Banking? |
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HOW TO SETUP
MOBILE WEB BANKING
FOR YOUR
BUSINESS ONLINEOPTION ACCOUNT |
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- From a desktop PC, log onto your OnlineOption account
- Click on the "Options" tab under the Citywide Banks logo
- Then, click on "Mobile Settings" tab
- Then, click on "Web Mobile Settings" option
- Complete preferences, including your mobile phone number, then click the "Submit" button
- Read Mobile Web Banking User Agreement, confirm settings information, and click "Confirm" button
- IMPORTANT: If you are currently using an OnlineOption ID and Cash Management User ID to access OnlineOption, please contact our Cash Management Team at 303-365-4043 for special instructions for accessing Mobile Web Banking.
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Mobile Web Banking is access to your Citywide Banks OnlineOption account that is specially-formatted to use via mobile smartphones. While the layout is a bit different, the high functionality and industry-standard security protocols make it perfect for customers while they are on-the-go. |
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| Q: Is there any fee for using Mobile Web Banking? |
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Citywide Banks does not charge a fee for this extended feature of your OnlineOption account. However, your wireless service provider may charge you data usage charges for internet browsing. You must be able to browse the Internet to use our Mobile Web Banking. Contact your wireless service provider for more information. |
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| Q: What do I need to use Mobile Web Banking? |
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To access Mobile Web Banking, you must have:
- An active Citywide Banks checking, savings, CD, money-market, loan, or line-of-credit account
- Citywide Banks OnlineOption online banking user ID and password
- Mobile device that supports web browsing functionality
- Wireless data plan with your mobile carrier (data charges from carrier may apply)
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| Q: How do I enroll in Mobile Web Banking? |
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- From a desktop PC, log onto your OnlineOption account
- Click on the "Options" tab under Citywide Banks logo
- Then, click on "Mobile Settings" tab
- Then, click on "Web Mobile Settings" option
- Complete preferences, including your mobile phone number, then click the "Submit" button
- Read Mobile Web Banking User Agreement, confirm settings information, and click "Confirm" button
- IMPORTANT: If you are currently using an OnlineOption ID and Cash Management User ID to access OnlineOption, please contact our Cash Management Team at 303-365-4043 for special instructions for accessing Mobile Web Banking.
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| Q: Which of my accounts can I access? |
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You control which of your accounts can be enabled to access through mobile banking. Most accounts that you can view through standard online banking can be enabled to access through mobile banking. These include any active Citywide Banks checking, savings, CD, money-market, loan, and line-of-credit account. Most cash management accounts, including ScanCheck remote deposit, merchant services, wire services, Customer Payment Portal, Online Lockbox, and Online Cashier's Checks, are not accessible through mobile banking. |
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| Q: After I enroll, where do I point my smartphone browser? |
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http://m.citywidebanks.com (users must be enrolled for page to display properly)
SHORTCUT: Simply point your smartphone browser to CitywideBanks.com, then click on the 'Mobile OnlineOption Account Log-in' button |
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| Q: How current is the balance and transaction information? |
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The account information displayed in Mobile OnlineOption, both Mobile Web & Mobile Text, is real time information that matches what is displayed on your online banking account. |
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| Q: Can I pay bills through Mobile Web Banking? |
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Yes. You can pay all the same payees that you have setup within Online Bill Pay. Online Bill Pay, and specific payees, must be setup through your standard OnlineOption account prior to initiating payments through Mobile Web Banking. |
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| Q: Is it okay to save my OnlineOption User ID and/or Password directly on my mobile phone? |
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NO. Never store your financial account numbers or account log-in information directly on your mobile device. If you ever lose your phone or have it stolen, take action immediately to deactive Mobile Web Banking or Mobile Text Banking from that device. Users should also contact Citywide Banks to make them aware of the incident. |
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| Q: Can I transfer funds to an account at another bank? |
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No, currently you can only transfer funds via mobile banking between your accounts at Citywide Banks |
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| Q: What should I do if I lose my mobile phone authorized for mobile banking? |
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You should immediately deactivate mobile banking by logging into your OnlineOption account from a trusted desktop PC and deactivating your mobile banking settings. Also, you should contact your mobile service provider and ask them to suspend service on that device.
Security Tip: You should not store account numbers or login information on your mobile device at any time. Also, it's recommended that you restrict access to your phone through the password feature. |
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| Q: Can I setup multiple users to use Mobile Web Banking for the same account? |
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No. For security purposes, only one mobile phone number can be configured to use Mobile Web Banking. However, a user may set up one mobile number for Mobile Web Banking, while setting up a different mobile number for Mobile Text Banking. For example, you could setup yourself to use Mobile Web Banking, while setting up your spouse as the designated user for Mobile Text Banking. Either way, the designated mobile phone numbers can be changed at any time.
Cash Management Users: Other restrictions and limitations may be applicable to Cash Management accounts with multiple users. Contact our Cash Management Team at 303-365-4043 for more information. |
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| MOBILE TEXT BANKING |
| Q: What is Citywide Banks Mobile Text Banking? |
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| HOW TO SETUP MOBILE TEXT BANKING ON YOUR ONLINEOPTION ACCOUNT |
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- From a desktop PC, log onto your OnlineOption account
- Click on the "Options" tab under the Citywide Banks logo
- Then, click on "Mobile Settings" tab
- Then, click on "Web Text Settings" option
- Complete preferences, including your mobile phone number, then click the "Submit" button
- Read Mobile Text Banking User Agreement, confirm settings information, and click "Confirm" button
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Mobile Text Banking enables you to send a short, coded text message to Citywide Banks and instantly retrieve your current account balance and recent transactions. There is no need to browse the Internet or even go through a log-in process. Since you pre-authorize your designated mobile device, it's a fast, safe way to get current account information. |
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| Q: Is there any fee for using Mobile Text Banking? |
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Citywide Banks does not charge a fee for this extended feature of your OnlineOption account. However, your wireless service provider may charge you text/SMS messaging charges. You must have a mobile device capable of receiving and sending text messages. Contact your wireless service provider for more information. |
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| Q: What do I need to use Mobile Text Banking? |
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To access Mobile Text Banking, you must have:
- An active Citywide Banks checking, savings, CD, money-market, loan, or line-of-credit account
- Actively enrolled in OnlineOption online banking for your account
- Mobile device that is capable of sending and receiving text messages
- Text/SMS messaging plan with your mobile carrier (separate charges from carrier may apply)
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| Q: How do I enroll in Mobile Text Banking? |
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- From a desktop PC, log onto your OnlineOption account
- Click on the "Options" tab under Citywide Banks logo
- Then, click on "Mobile Settings" tab
- Then, click on "Text Mobile Settings" option
- Complete preferences, including your mobile phone number, then click the "Submit" button
- Read Mobile Text Banking User Agreement, confirm settings information, and click "Confirm" button
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| Q: Which of my accounts can I access? |
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You control which of your accounts can be enabled to access through mobile banking. Most accounts that you can view through standard online banking can be enabled to access through mobile banking. These include any active Citywide Banks checking, savings, CD, money-market, loan, and line-of-credit account. Most cash management accounts, including ScanCheck remote deposit, merchant services, wire services, Customer Payment Portal, Online Lockbox, and Online Cashier's Checks, are not accessible through mobile banking. |
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| Q: Is it okay to save my OnlineOption User ID and/or Password directly on my mobile phone? |
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NO. Never store your financial account numbers or account log-in information directly on your mobile device. If you ever lose your phone or have it stolen, take action immediately to deactive Mobile Web Banking or Mobile Text Banking from that device. Users should also contact Citywide Banks to make them aware of the incident. |
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| Q: How current is the balance and transaction information? |
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The account information displayed in Mobile OnlineOption, both Mobile Web & Mobile Text, is real time information that matches what is displayed on your online banking account. |
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| Q: What should I do if I lose my mobile phone authorized for mobile banking? |
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You should immediately deactivate mobile banking by logging into your OnlineOption account from a trusted desktop PC and deactivating your mobile banking settings. Also, you should contact your mobile service provider and ask them to suspend service on that device.
Security Tip: You should not store account numbers or login information on your mobile device at any time. Also, it's recommended that you restrict access to your phone through the password feature. |
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| Q: Can I setup multiple users to use Mobile Text Banking for the same account? |
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No. For security purposes, only one mobile phone number can be configured to use Mobile Text Banking. However, a user may set up one mobile number for Mobile Web Banking, while setting up a different mobile number for Mobile Text Banking. For example, you could setup yourself to use Mobile Web Banking, while setting up your spouse as the designated user for Mobile Text Banking. Either way, the designated mobile phone numbers can be changed at any time.
Cash Management Users: Other restrictions and limitations may be applicable to Cash Management accounts with multiple users. Contact our Cash Management Team at 303-365-4043 for more information. |
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