Citywide Banks Customer News
Now You Can Re-Set Your Online Banking PIN
without Calling Customer Service
Citywide Banks Online Banking

Citywide Banks has added a new OnlineOptionTM feature that enables you to re-set your online banking PIN yourself. Since there is no need to speak to a customer service representative, you can now change your PIN anytime, even outside of regular banking hours.

This new self-serve feature is available at no extra cost, but must be activated prior to use. Simply follow the steps below to activate your Self-Serve PIN Re-Set:

  1. Log into your online banking account
  2. Click on the "Options" menu
  3. Create a Password Re-Set Question and Answer
    [Note: This same screen also offers the option to change your account email address and ID. Neither change is required to activate Self-Serve PIN Re-Set]

Once you activate the Self-Serve PIN Re-Set option you can click on 'PIN Re-Set' on the log-in screen to change your password or request a re-set any time.

online bankingtLearn more about Citywide's PERSONAL Online Banking Tools
online bankingLearn more about Citywide's BUSINESS Online Banking Tools
identity theft preventionLearn more about Recommended Security Tips for Online Banking



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SECURITY NOTE TO BANK CUSTOMERS:
Security is a serious concern when banking online. That’s why Citywide Banks makes use of Multi-Factor Authentication to provide you with an additional layer of safety. When logging into your OnlineOption account, make sure to confirm your security picture to ensure you are on the authentic Citywide Banks’ OnlineOption website.

 

Citywide Banks’ email communications like this one will ONLY INCLUDE LINKS TO THE CITYWIDEBANKS.COM website. If you are ever unsure of the authenticity of an online login page or a website link contained in an email, simply go to www.CitywideBanks.com and click on the desired link to your account login (e.g. OnlineOption, ScanCheck).

 

Citywide Banks will NEVER ask for personal information in an email. Any email claiming to be from Citywide Banks
requesting personal information such as Social Security number, online IDs, or passwords, should not be trusted or opened. If you receive an email from Citywide Banks asking for personal information, please contact Customer Service so that we may investigate.

 

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